Contact Us

Phone:

+61 0402 530 898


General Enquiry Sales:

sales@gumdrop.com.au


Customer Service:

sales@gumdrop.com.au


Online Enquiry

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Privacy Policy

PRIVACY POLICY.
This privacy policy sets out how Laura Ashlea Hair uses and protects any information that you give us when you use this website.
 Laura Ashlea Hair is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement?
Laura Ashlea Hair may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
 
What we collect.

We may collect the following information:

-Name and job title

-Contact information including email address

-Demographic information such as postcode, preferences and interests

-Other information relevant to customer surveys and/or offers

 

What we do with the information we gather ?

-We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

-We may use the information to improve our products and services.

-We may periodically send promotional emails about new products,

-Special offers or other information which we think you may find interesting using the email address which you have provided. 

-From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your
personal information.

You may choose to restrict the collection or use of your personal information in the following ways:

-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

-If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@lauraashleahair.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

Terms & Conditions

  1. This is a wholesale site supplying to the Hair and Beauty Industry. Laura Ashlea Hair assumes that customers purchasing from this store have prior knowledge and or experience regarding proper use of products sold in this store.
  2. Laura Ashlea Hair does not take any responsibility for misuse or inappropriate use of any product sold in this store.
  3. Products will be only be dispatched once they have been fully paid for.
  4. Minor variations will occur from time to time and actual product may vary slightly from depicted pictures/photos on the website or printed catalogues.
  5. Freight automatically quoted by the website is for non-bulky items usually weighing in total of 20kg or less.
  • Bulky items such as furniture, trolleys, wash basins, pedestal hair dryers etc. generally attract an additional freight surcharge. The freight surcharge may sometimes vary depending on delivery address is a remote location. In such situations, Laura Ashlea Hair reserves the right to adjust freight charges.
  • All short sent items and damaged goods must be reported within 48hrs of receipt of the goods. The onus is on the receiver to provide digital images of any damaged items. Any refunds of replacements are the discretion of Laura Ashlea Hair after assessment of the claim.
  • Please choose want you want carefully as once the payment has been completed, the order cannot be refunded

 

Order Processing & Delivery

Order Processing

Once payment has been received please allow 2 to 3 business days for your order to be processed through our system (furniture orders require longer, see next section)

 

Your order may be marked received, processed, on backorder or shipped. Orders marked processed are currently being processed through our system and will be shipped shortly. If your order has been backordered we will advise you of the expected date of delivery. Shipping information is forwarded to your email.

 

Furniture/ Equipment:

Once payment has been received in full please allow up to 10 days for furniture and salon equipment orders to be processed through our system.

 

A signature is required upon receipt.

 

Sorry, we do not send furniture overseas.

 

Furniture Postage Costs:

The cost for postage depends on weight/destination (Please call for applicable furniture delivery charges)

 

Delivery Times:

Parcels generally will be dispatched between 2 to 10 working days after payment has been received.

 

Transit time within Australia is generally 1-7 working days depending on destination/delivery method

 

International transit time is generally 5-10 working days, but can be more depending on country/delivery zone

 

Free Delivery

All orders over $150.00 are delivered free of charge within a 30 klm radius of the Melbourne CBD.

 

This excludes furniture, basins and mirrors. (Please call for a delivery price for these items)

 

Damaged Parcels:
  • All care is taken to ensure your parcel arrives in excellent condition, however if damage/leakage does occur during transit - do not accept the parcel, so it will be returned to us
  • If you find the items have been damaged during transit after you have accepted the parcel - please contact us

 

RETURNED GOODS

If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The relevant reference number must be quoted on accompanying paperwork.

Goods must be returned within 4 days of receipt, unused and in perfect condition including original packaging.
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded.

 

GENERAL INFORMATION

Goods are sold on the understanding that they are used for there intended purpose.


THE SELLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.

CANCELLATION

Cancellation after despatch cannot be accepted.